ABOUT DEATH BY SAUCE
Feel free to contact us any time info@deathbysauce.com with any questions regarding our website, program, products or ordering.
We can safely and securely process payments using the following payment methods:
- CREDIT OR DEBIT CARD.
Absolutely. Our store uses the very best in webpage security – privacy protection plus an additional layer of security built in. Please notice that the site contains a lock in the corner of the URL field. Plus, the URL of the website starts with “https,” for “hyper text transfer protocol secure. https://deathbysauce.com/
SHIPPING & RETURNS
- USPS – several classes.
We ship all orders within 2 business days of receiving a cleared payment. The average time to receive an order is 1 – 7 business days. We ask all customers to contact us if a package is still not received after 7 business days so we can investigate.
USPS postage is used.
We have a 5 day return policy, which means you have 5 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original unopened packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@deathbysauce.com. Please note that returns will need to be sent to the following address:
912 Elmwood Ave, Buffalo , NY, 14222, United States
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, we will not accept any returns.
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at info@deathbysauce.com.
You can always contact us for any return questions at info@deathbysauce.com.
YOUR ACCOUNT & ORDERS
No. Customers are allowed to check out as a guest.
Please feel free to contact us directly – info@deathbysauce.com
Select the appropriate product you would like to purchase. At this point you can place the product in the CART where you can review your order and add your shipping address for shipping calculation. Next is to click the Proceed to CHECKOUT button. During CHECKOUT you will need to complete the Billing Address and you will be provided with the ability to add a different Shipping Address. Click NEXT. Next is Payment Selection.
After completion you will receive an email receipt from Death By Sauce.
If you did not receive an order confirmation e-mail, please check your e-mail spam folder. If you still cannot find it, don’t hesitate to drop us a message using the Contact Page.
During the checkout, search for the “Coupon” area. Enter the code and click ‘Apply Coupon’.
Tracking emails are sent automatically once your order has shipped. If there was a mistake entering the email address accurately the tracking email will not arrive. Please contact us at info@thepopperking.com if you feel there was an error with receiving your tracking information.
Please Contact us directly – info@deathbysauce.com
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
We work very hard to ensure every customer has a great buying experience with us, however, we have NO control are NOT responsible for orders that are lost or stolen after they are processed by the postal service. If the tracking number associated with an order indicates the order has been delivered, but is not able to be located, it is the buyer’s responsibility to contact the postal service and obtain a claim number. Once the outcome of the claim has been determined by the postal service, we must be provided with all related correspondence to file an insurance claim. After the insurance claim is filed, a replacement order will be issued. Any replacement orders and all future orders will require signature confirmation. There are NO exceptions to this policy.
REPLACEMENT ORDERS WILL NOT BE PROCESSED UNTIL A CASE NUMBER IS OBTAINED FROM THE POSTAL SERVICE.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
